Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Introduction
At Audial ("Audial," "we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Company information and job title
- Communications with our support team
Voice Data
When you use our voice AI services, we may collect and process:
- Voice recordings and audio data
- Transcriptions of voice interactions
- Voice patterns and characteristics for AI training
- Call logs and interaction metadata
Technical Information
We automatically collect certain technical information, including:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for various purposes:
- Provide, operate, and maintain our voice AI services
- Process transactions and manage your account
- Improve and personalize our services
- Train and enhance our AI models
- Communicate with you about our services
- Provide customer support and technical assistance
- Comply with legal obligations and protect our rights
- Detect and prevent fraud or security issues
Voice Data Processing
We take special care with voice data processing:
- Consent: We only process voice data with your explicit consent
- Purpose Limitation: Voice data is used only for providing our AI services
- Data Minimization: We collect only the voice data necessary for our services
- Retention: Voice recordings are retained only as long as necessary
- Security: Voice data is encrypted in transit and at rest
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for voice data transmission
- Secure data storage with industry-standard encryption
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
Data Retention
We retain your information for different periods based on the type of data:
- Account Information: Retained while your account is active
- Voice Recordings: Retained for up to 2 years unless deleted earlier
- Analytics Data: Aggregated data may be retained indefinitely
- Legal Requirements: Some data may be retained longer for compliance
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing
To exercise these rights, please contact us at privacy@audial.co.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie preferences through your browser settings.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@audial.co
- Phone: +1 (555) 123-4567
- Address: Audial Privacy Team
123 Business Ave, Suite 100
San Francisco, CA 94105