Cookie Policy
Learn about how we use cookies and similar technologies to enhance your experience on our website and services.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and enabling certain features.
This Cookie Policy explains what cookies are, how we use them, and how you can control them when visiting our website at audial.co and using our voice AI services.
How We Use Cookies
We use cookies for several purposes:
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled:
- Authentication cookies to keep you logged in
- Security cookies to protect against fraud and abuse
- Load balancing cookies to distribute traffic efficiently
- Session cookies to maintain your browsing session
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website:
- Google Analytics to measure website traffic and user behavior
- Performance monitoring to identify and fix technical issues
- A/B testing cookies to optimize user experience
- Heatmap tracking to understand user interaction patterns
Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Language preferences and localization settings
- Theme preferences (light/dark mode)
- Form data to save your progress
- Accessibility settings for improved usability
Marketing and Advertising Cookies
With your consent, we may use cookies for marketing purposes:
- Retargeting cookies to show relevant ads on other websites
- Social media cookies for sharing content
- Campaign tracking to measure marketing effectiveness
- Personalization cookies to customize content
Types of Cookies We Use
First-Party Cookies
These are cookies set directly by our website:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
audial_session | User authentication | Session | Essential |
audial_preferences | User preferences | 1 year | Functional |
audial_analytics | Usage analytics | 2 years | Analytics |
audial_consent | Cookie consent | 1 year | Essential |
Third-Party Cookies
These are cookies set by external services we use:
| Service | Purpose | Duration | Type |
|---|---|---|---|
| Google Analytics | Website analytics | 2 years | Analytics |
| Intercom | Customer support chat | 1 year | Functional |
| Social media integration | 1 year | Marketing | |
| HubSpot | Marketing automation | 2 years | Marketing |
Cookie Consent and Control
Your Consent
When you first visit our website, we'll ask for your consent to use non-essential cookies. You can:
- Accept all cookies for the full website experience
- Reject non-essential cookies to use only necessary cookies
- Customize your preferences to choose which types of cookies to allow
Managing Cookie Preferences
You can change your cookie preferences at any time by:
- Clicking the cookie preferences link in our website footer
- Using our cookie consent banner when it appears
- Contacting us at privacy@audial.co for assistance
Browser Controls
You can also control cookies through your browser settings:
Google Chrome
- Click the three dots menu → Settings
- Go to Privacy and Security → Cookies and other site data
- Choose your preferred cookie settings
Mozilla Firefox
- Click the menu button → Settings
- Go to Privacy & Security
- Under Cookies and Site Data, choose your settings
Safari
- Go to Safari → Preferences
- Click Privacy tab
- Choose your cookie and tracking settings
Microsoft Edge
- Click the three dots menu → Settings
- Go to Cookies and site permissions
- Manage your cookie settings
Mobile App Cookies
Our mobile applications may also use similar technologies:
- App analytics to understand app usage
- Crash reporting to identify and fix issues
- Push notification tokens for messaging
- User preferences for app customization
You can control these through your device's privacy settings.
Cookie Retention
Different cookies are retained for different periods:
- Session cookies are deleted when you close your browser
- Persistent cookies remain until their expiration date or you delete them
- Analytics cookies typically last 1-2 years
- Marketing cookies may last up to 2 years
We regularly review and clean up expired cookies to minimize data retention.
Legal Basis for Cookie Use
Our legal basis for using cookies depends on the type:
- Essential cookies: Legitimate interest for website functionality
- Analytics cookies: Legitimate interest for website improvement
- Marketing cookies: Your explicit consent
- Functional cookies: Legitimate interest and/or consent
International Transfers
Some of our cookie data may be transferred to countries outside your region:
- Google Analytics data may be processed in the United States
- Social media cookies may be processed globally
- Marketing cookies may be processed by international partners
We ensure appropriate safeguards are in place for all international transfers.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect cookie data from children. If you believe a child has provided us with cookie data, please contact us at privacy@audial.co.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in:
- Technology and new cookie types
- Legal requirements and regulations
- Our services and website features
- Third-party integrations and partners
We'll notify you of significant changes through our website or email.
Contact Us
If you have questions about our use of cookies or this Cookie Policy:
- Email: privacy@audial.co
- Phone: +1 (555) 123-4567
- Address: Audial Privacy Team
123 Business Ave, Suite 100
San Francisco, CA 94105
Cookie Preferences Center
You can manage your cookie preferences using our Cookie Preferences Center, accessible through the link in our website footer. This allows you to:
- View all cookies currently set on your device
- Enable or disable specific cookie categories
- Clear existing cookies from our website
- Set preferences for future visits
Additional Resources
For more information about cookies and online privacy:
- About Cookies: www.aboutcookies.org
- All About Cookies: www.allaboutcookies.org
- Your Online Choices: www.youronlinechoices.com
- Network Advertising Initiative: www.networkadvertising.org
We're committed to transparency about our cookie use and respecting your privacy choices. Thank you for trusting us with your information.